FAQ
About My Account
How do I make my profile information viewable to other Summitas members?
  1. Go to My Account by clicking on "My Account" at top of page.
  2. Under the "View" tab, check the boxes next to the profile items you wish to make public.
  3. Click "Save" to save your changes.
How do I change my Password?
  1. Go to My Account by clicking on "My Account" at top of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Password.
  3. Enter your new password in the New Password and Confirm Password fields.
  4. Click "Save" to save your changes.
How do I change the Email address associated with my Summitas subscription?
  1. Go to My Account by clicking on "My Account" at top of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Email.
  3. Enter your new email address in the Email and Confirm Email fields.
  4. Click "Save" to save your changes.
How do I change my Display Name?
  1. Go to My Account by clicking on "My Account" at top of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Display Name.
  3. Enter your new Display Name in the Display Name field.
  4. Click "Save" to save your changes.

Note: when you change your Display Name, all previous mentions of your old Display Name will be replaced with your new Display Name.

How do I change my Family Office Name?
  1. Go to My Account by clicking on "My Account" at top of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Family Office Name.
  3. Enter your new Family Office Name in the Family Office Name field.
  4. Click "Save" to save your changes.

Note: The word "Family" is appended to the end of your Family Office name to distinguish it from your Personal Office. Personal Offices are named automatically using your Display Name appended with the word "Personal."

How do I add or change my Profile Picture?
  1. Go to My Account by clicking on "My Account" at top of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Profile Picture.
  3. Click "Browse" next to "Upload Picture," to select a picture on your computer.
  4. Click "Save" to save your changes.
How do I delete my Profile Picture?
  1. Go to My Account by clicking on "My Account" at top of of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Profile Picture.
  3. Check the "Delete current picture" box.
  4. Click "Save" to save your changes.
How do I edit my Biography or Interests?
  1. Go to My Account by clicking on "My Account" at top of of page.
  2. Under the "Profile" tab, click "EDIT" to the right of Biography or Interests.
  3. Edit the text in your Biography or Interests.
  4. Click "Save" to save your changes.
How do I disable email notifications generated by my office members?
  1. Go to My Account by clicking on "My Account" at top of of page.
  2. Under the "Office" tab, check the boxes under Family Office Notification for the email notifications you wish to disable.
  3. Click "Save" to save your changes.
How do I change my default Digital Vault Encryption option?
  1. Go to My Account by clicking on "My Account" at top of of page.
  2. Under the "Office" tab, check the radio button under Digital Vault for the encryption option you want as your default (this can be overridden at the time your store documents in your vault).
  3. Click "Save" to save your changes.
About the Family Office
How do I get to my Office?
Click on the blue "My Offices" button in the top left corner of any page. All of the Virtual Offices in which you’re a member will be displayed. Select the Office you want to visit.
What's the difference between a Family Office and a Participating Family Office subscription?
Both the Family Office and Participating Family Office subscriptions provide you with Virtual Offices, a Digital Vault, and access to all Summitas content. The Family Office subscription lets you have up to six members in your Family Office, while the Participating Family Office subscription lets you have up to 12 members.
Who can see the activities in my Family Offices?
Your Offices are private, password-protected, and accessible only by you and the people you personally invite to become members. No one but you and the people you give permission to can see the activities in your Family Offices.
Who can see the activities in my Personal Office?
Your Office is private, password-protected, and accessible only by you. No one but you can see the activities in your Personal Office.
How do I add members to my Office?
From the blue "My Offices" button, select the Family Office you want. From that office, select the "Invite" tab. Enter the email address of the person you want to add, fill in the required fields, and click the "Invite" button.
How do I send private messages to other Summitas members?
Click the icon located at the top of any page. Then click the "Compose Message" button. Enter the person's Summitas Display Name (not their email address), fill in the required fields, and click the "Send" button.
About the Digital Vault
Is my Digital Vault private and secure?
Absolutely. Every document you place in your Digital Vault is protected by the encryption standard adopted by the U.S. Government. All documents are sent over the Internet using Secure Sockets (HTTPS, 256-bit encryption for modern browsers and 128-bit encryption for older browsers).

For added security, you have the ability to assign separate passphrases to each document in your Digital Vault. Members of your Family Office can also be given selective access to the documents in your Vault, ensuring that they see only what you want.

How do I strengthen my passphrase?
You must type a passphrase that will result in encryption strength of at least 40 percent. Passphrase strength is displayed while you upload a document. The following are examples of passphrases from Average to Strong.

Average: Combining two words or a passphrase of approximately 8 to 10 characters, such as "sevensummitas?" or "himalaya".

Good: Combining special characters and numbers, such as "$makalu44?" or "!Anna$Purna".

Strong: Combining uppercase and lowercase letters and intermingling special characters, such as "$LhosTe" or ?"@Ka%me#t3".

How does Summitas backup the contents of my Digital Vault?
Each day, Summitas conducts a complete backup of the Summitas Digital Vault and all other content, and stores the information in multiple, highly secure locations. Summitas disk storage is redundant and recoverable without loss-of-service.
How do I give members of my Office permission to see the documents in my Digital Vault?
From your Digital Vault, click the "Member Permissions" icon at the top of the page. Now you can grant or restrict access to the documents in your Vault.

If you would like to grant access on a per document basis, click on a document and select "Edit." The Member Permissions will now pertain only to that document.

How do I download the latest version of a document?
Click on the document title and select "Download." Now click the "Browse" button, choose the destination folder, fill in the required fields, and click the "Download" button.
How do I download an old version of a document?
Click on the document title and select "History" from the pulldown menu. In the Revision History list, check the box with the title of the document version you want to download. Now click the icon, choose the destination folder, fill in the required fields, and click the "Download" button.
What happens to the documents in my Digital Vault and Office if I Delete my Account?
If you delete your account, all Family Office data and Digital Vault documents will be deleted.
What happens to the documents in my Digital Vault and Office if I Suspend my Account?
If you suspend your account, all Family Office data and Digital Vault documents will be preserved for 90 days. If you re-subscribe within that time, your data documents will be restored.