PRIVACY POLICY

  • SENTINEL TRUST COMPANY, LBA

    CLIENT PRIVACY NOTICE

      

    Protecting Your Privacy

     

    At Sentinel Trust Company, LBA (“Sentinel Trust”) maintaining our clients’ trust and confidence is of paramount importance. Please read this notice to learn more about our privacy policy. We are committed to safeguarding your personal information and providing a clear understanding as to the limited ways your information might be shared. We will provide you with an annual reminder of Sentinel Trust’s Privacy Policy and with revised policies if there are any changes in how we handle your personal information.

     

    Information That We Collect

     

    “Nonpublic personal information” is information obtained by us in connection with providing financial services to you. Examples might include the following:

     

    • Information we receive from you to open an account or provide trust or financial services such as address, social security number, taxpayer identification number, driver’s license number, bank account numbers, date of birth, taxpayer assets and income and other personal
    • Information Sentinel Trust gains access to or generates to service your account such as investment commitments, capital calls, distributions, and quarterly performance reports; and
    • Information we may receive from third parties with respect to client accounts such as trade confirmations from brokerage firms and call and distribution notices from private equity partnerships.

     

    To help the government fight the funding of terrorism and money laundering activities, Federal law also requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. We may ask to see and collect other information that will allow us to identify you in accordance with legal requirements.

     

    Information That We Disclose

     

    We use or share nonpublic personal information in a limited and carefully controlled manner. Sentinel Trust generally does not disclose nonpublic personal information about its clients or former clients to anyone, except as required by or permitted by law, or authorized by you. We may disclose the nonpublic personal information we collect, as described above, to persons or companies that perform services on your behalf, at our instruction, or on behalf of Sentinel Trust, and to other financial institutions with which we have a custodial or co-fiduciary relationship. Examples of when Sentinel Trust may be required to share your nonpublic personal information include:

     

    • Disclosure to companies that provide services necessary to implement a transaction that you request or to service your account such as brokers, accountants, attorneys, or investment fund administrators.
    • Disclosure to government agencies, courts, parties to lawsuits, or regulators in response to subpoena. In such cases, we will share only the information we are required or authorized to

    Confidentiality and Security

     

    The security of your account information is important to us. We maintain physical, electronic, and procedural safeguards that comply with applicable legal standards to secure the confidentiality of your information, including your nonpublic personal information. We hold our employees accountable for complying with relevant policies, procedures, rules, and regulations concerning the privacy and confidentiality of information. All employees are trained to protect the confidentiality of your personal information as described in this policy; the privacy policies and procedures are strictly enforced. Our Privacy Notice applies to the relationships of clients or former clients with Sentinel Trust.

     

    How To File a Complaint

     

    Sentinel Trust is chartered under the laws of the state of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Sentinel Trust should contact the Texas Department of Banking through one of the means indicated below:

    In Person or U.S. Mail: 2601 N. Lamar Blvd., Suite 300, Austin, Texas 78705-4294 Telephone No.: (877) 276-5554

    Web site*: https://www.dob.texas.gov/file-complaint

    E-mail: Consumer.complaints@dob.texas.gov

     

     

    We appreciate your confidence in us. Should you have any questions about this Privacy Policy or any aspect of your account administration at Sentinel Trust, please contact your Client Service Officer or Lissa S. Gangjee, President and Chief Executive Officer, at (713) 529-3729.